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Privacy Policy

Feelday Privacy Policy

Last updated: 09.07.2026

This Privacy Policy explains how Feelday collects, uses, stores, shares, and protects the personal data of users of our website, mobile application, CRM system, online booking tools, marketplace, business pages, and other Feelday services.

Please read this Policy carefully. By using Feelday, creating an account, booking a service, connecting a business profile, or using the CRM, you confirm that you have read this Policy.

1. Who We Are

Feelday is an online platform for service discovery, online booking, client management, calendar management, CRM, reminders, business pages, and communication between clients and service providers.

In this Policy:

Feelday, we, us, our means the Feelday platform.

Service means the website, application, CRM, marketplace, online booking pages, widgets, calendars, notifications, integrations, and other Feelday features.

User means any person who uses Feelday.

Client means a user who searches for, books, or pays for services through Feelday.

Business User means a salon, studio, professional, specialist, company, or other service provider that uses Feelday to accept bookings, manage clients, or promote services.

Personal Data means information that directly or indirectly identifies an individual.

2. Feelday’s Role in Processing Personal Data

Feelday may act in different roles depending on the situation.

2.1. Feelday as a Data Controller

Feelday acts as a data controller when we determine the purposes and means of processing personal data, for example:

  • when a user creates an account;

  • when a client books a service through the Feelday marketplace;

  • when we send service-related notifications;

  • when we process support requests;

  • when we analyze the use of the Service;

  • when we protect the security of the platform;

  • when we carry out our own legal, accounting, or operational processes.

2.2. Feelday as a Data Processor

Feelday may act as a data processor when a Business User uses the Feelday CRM and independently adds or imports data about their clients.

In this case, the Business User is the data controller of their clients’ personal data, and Feelday processes such data on behalf of the Business User to provide CRM, calendar, online booking, notifications, and other features.

The Business User is responsible for having a lawful basis for collecting, importing, and using their clients’ personal data in Feelday.

3. What Data We Collect

We may collect the following categories of personal data.

3.1. Account Data

  • first and last name;

  • phone number;

  • email address;

  • password or other authentication data;

  • interface language;

  • country or city;

  • user role;

  • account settings.

3.2. Client Booking Data

  • client name;

  • phone number;

  • email address;

  • selected service;

  • booking date and time;

  • specialist or business with whom the booking is made;

  • address or service location;

  • booking comment;

  • booking history;

  • booking status;

  • information about cancellation, rescheduling, or no-show.

3.3. Business User Data

  • business name;

  • owner or representative name;

  • contact details;

  • address;

  • city, district, or business location;

  • business description;

  • list of services;

  • prices;

  • working hours;

  • team members and specialists;

  • photos, logos, and other materials;

  • links to websites or social media;

  • information about plans, payments, and subscriptions;

  • CRM, calendar, and online booking settings.

3.4. Specialist and Team Data

A Business User may add information about their employees or specialists to Feelday, including:

  • name;

  • position or specialization;

  • working schedule;

  • services provided by the specialist;

  • photo;

  • description;

  • contact details;

  • access permissions and roles within the business account.

The Business User is responsible for having the right to add such data to Feelday.

3.5. Client Database Data Imported by Businesses

A Business User may import or manually add clients to the Feelday CRM.

Such data may include:

  • client name;

  • phone number;

  • email address;

  • visit history;

  • notes;

  • client preferences;

  • future bookings;

  • previous services;

  • payment information;

  • other data added by the Business User to the CRM.

The Business User must not add excessive, unlawfully obtained, or unnecessarily sensitive data to Feelday.

3.6. Messages and Communication

We may process:

  • messages between clients and businesses;

  • support requests;

  • replies to email, SMS, push, or messenger notifications;

  • technical messages related to bookings;

  • communication history necessary for the operation of the Service.

3.7. Payment Data

If online payments are available in Feelday, we may process:

  • payment amount;

  • currency;

  • payment status;

  • transaction identifier;

  • information about the plan or service;

  • data required for invoices, acts, or accounting records;

  • partial payment data available through the payment provider.

We do not store full bank card details if payment is processed by a third-party payment provider. Such data is processed by the relevant payment service according to its own rules.

3.8. Technical Data

When you use Feelday, we may automatically collect:

  • IP address;

  • device type;

  • operating system;

  • browser;

  • device language;

  • time zone;

  • pages you view;

  • actions in the interface;

  • date and time of use;

  • session identifiers;

  • cookies and similar technologies;

  • technical logs;

  • information about errors and crashes.

3.9. Location Data

We may use a user’s approximate location, such as city or district, to show relevant salons, professionals, services, and offers.

Precise geolocation may be used only when the user grants the relevant permission in the browser or application.

3.10. Reviews, Ratings, and Public Content

Users may leave reviews, ratings, comments, or other public content.

Such content may be visible to other Feelday users together with the user’s name, rating, publication date, and information about the relevant business or service.

4. Sensitive Data

Feelday is not intended for storing excessive medical information or special categories of personal data unless this is necessary for a specific service and permitted by law.

Some services in beauty, cosmetology, massage, personal care, or wellness may involve information about health conditions, contraindications, allergies, procedures, or other sensitive data.

Users and Business Users should limit the amount of such data to what is strictly necessary.

Business Users are solely responsible for obtaining proper consent or having another lawful basis for processing sensitive data about their clients.

5. How We Receive Data

We receive personal data:

  • directly from the user;

  • from a Business User who adds or imports data into the CRM;

  • when a booking is created or changed;

  • during payment;

  • through messages, forms, and support requests;

  • automatically when the website or application is used;

  • through cookies and similar technologies;

  • from third-party services if the user connects integrations;

  • from public sources, where permitted by law and necessary for the operation of the marketplace.

6. Why We Use Personal Data

We use personal data for the following purposes.

6.1. Providing the Service

  • creating and maintaining accounts;

  • displaying business pages;

  • creating, confirming, rescheduling, and canceling bookings;

  • operating the CRM;

  • managing calendars;

  • storing booking history;

  • managing team members and access roles;

  • showing available times, services, and specialists.

6.2. Communication

  • sending booking confirmations;

  • sending appointment reminders;

  • notifying users about changes or cancellations;

  • delivering messages from businesses;

  • responding to support requests;

  • sending important technical and security notifications;

  • informing users about changes to the Terms or this Policy.

6.3. Payments and Subscriptions

  • processing payments;

  • managing Business User subscriptions;

  • issuing invoices;

  • confirming payments;

  • preventing fraud;

  • accounting and tax recordkeeping.

6.4. Personalization and Service Improvement

  • showing relevant services, salons, and specialists;

  • improving search;

  • analyzing feature usage;

  • testing new features;

  • fixing bugs;

  • improving the design, speed, and usability of the Service.

6.5. Security

  • protecting accounts;

  • detecting suspicious activity;

  • preventing fraud, spam, and abuse;

  • protecting infrastructure;

  • checking compliance with the Terms of Use;

  • investigating security incidents.

6.6. Marketing

We may use contact details to send news, offers, updates, educational materials, or information about Feelday features.

Users may opt out of marketing messages at any time.

Service-related notifications necessary for the operation of Feelday may still be sent even after opting out of marketing messages.

6.7. Legal Obligations

We may process data to:

  • comply with legal requirements;

  • respond to lawful requests from public authorities;

  • protect the rights of Feelday, users, or third parties;

  • maintain accounting, tax, and legal records;

  • resolve disputes;

  • perform agreements.

7. Legal Bases for Processing

Depending on the situation, we process personal data on the following legal bases:

  • user consent;

  • necessity to perform a contract or provide the Service;

  • compliance with a legal obligation;

  • legitimate interest of Feelday or a third party;

  • protection of user rights and security;

  • another basis provided by applicable law.

For users from the European Union, legal bases may include those provided under the GDPR, including consent, contract performance, legal obligation, and legitimate interest.

8. Cookies and Similar Technologies

Feelday may use cookies, local storage, SDKs, pixels, and other similar technologies.

We use them for:

  • user authentication;

  • saving settings;

  • security;

  • analytics;

  • improving website performance;

  • measuring advertising effectiveness;

  • personalizing content.

Cookies may be:

Strictly Necessary Cookies — required for the operation of the website, account, security, and core features.

Analytics Cookies — help us understand how users use the Service.

Functional Cookies — save settings and improve the user experience.

Marketing Cookies — used for advertising, retargeting, or measuring advertising campaigns.

Users can manage cookies in their browser settings or, where available, through the cookie banner or cookie settings center in Feelday.

Disabling some cookies may affect how the Service works.

9. Analytics and Advertising Tools

We may use third-party analytics, product, and advertising tools, such as web analytics services, product analytics services, error tracking tools, email platforms, or advertising campaign tools.

Such services may process technical data, cookies, usage events, device information, or other data necessary for analytics, security, product improvement, or marketing.

We aim to use such tools in accordance with applicable law and the user’s privacy settings.

10. Who We May Share Data With

We may share personal data with the following categories of recipients.

10.1. Business Users

When a client creates a booking, we share with the relevant business or specialist the data necessary to provide the service, such as name, phone number, selected service, date, time, booking comment, and other information provided by the client during booking.

10.2. Clients

If a Business User confirms a booking, changes the time, sends a message, or updates service information, the relevant information may be shared with the client.

10.3. Technology Service Providers

We may use third-party providers that help us operate the Service, including:

  • hosting providers;

  • cloud services;

  • payment providers;

  • SMS, email, and push notification providers;

  • analytics services;

  • support services;

  • security services;

  • map and geolocation providers;

  • file storage tools;

  • other technical contractors.

Such providers receive access only to the data necessary to perform their functions.

10.4. Public Authorities

We may share personal data with public authorities, courts, law enforcement agencies, or other authorized parties if required by law or necessary to protect the rights, safety, and legitimate interests of Feelday, users, or third parties.

10.5. In Case of Business Changes

If Feelday is involved in a merger, acquisition, sale of assets, reorganization, or another business change, personal data may be transferred to a new owner or related parties as part of that transaction.

11. International Data Transfers

Feelday may use cloud, payment, analytics, communication, and other services located in different countries.

This means personal data may be transferred to or stored outside the user’s country of residence.

In case of international data transfers, we aim to use appropriate safeguards required by applicable law, including contractual safeguards and technical and organizational security measures.

12. How Long We Store Data

We store personal data only for as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.

The retention period may depend on:

  • the type of data;

  • whether the account remains active;

  • user activity;

  • the term of the agreement;

  • legal, tax, or accounting requirements;

  • the need to resolve disputes;

  • security needs;

  • legitimate interests of Feelday or the Business User.

After the required retention period ends, data may be deleted, anonymized, or archived in accordance with our procedures.

13. Data Security

We apply technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction.

Such measures may include:

  • access control;

  • encryption or secure data transmission;

  • backups;

  • security monitoring;

  • limiting access for employees and contractors;

  • logging technical events;

  • system updates;

  • internal data processing rules.

No method of transmitting or storing data on the internet is completely secure, so we cannot guarantee the complete absence of risk.

14. User Rights

Depending on applicable law, a user may have the right to:

  • know what personal data is processed about them;

  • access their personal data;

  • correct inaccurate or incomplete data;

  • withdraw consent where processing is based on consent;

  • request deletion of personal data;

  • restrict the processing of personal data;

  • object to certain processing;

  • receive a copy of their data in a structured format;

  • file a complaint with a competent data protection authority.

We may ask the user to verify their identity before fulfilling a request in order to protect data from unauthorized access.

Some rights may be limited by law, legal obligations, the rights of others, or technical features of the Service.

15. Rights of Business Users’ Clients

If your data was added to Feelday by a Business User, such as a salon, studio, or specialist, that business may be the controller of your personal data.

In this case, you may contact the relevant business directly to exercise your rights.

Feelday may also assist with processing such a request where necessary for the operation of the CRM or the fulfillment of our obligations.

16. Account Deletion

A user may contact us with a request to delete their account.

After account deletion, we may retain some data where necessary to:

  • comply with legal obligations;

  • maintain accounting or tax records;

  • protect against fraud;

  • resolve disputes;

  • ensure security;

  • perform an agreement with a Business User;

  • fulfill other lawful purposes.

After the required retention period ends, such data will be deleted or anonymized.

17. Children

Feelday is not intended for independent use by children who have not reached the age required to consent to personal data processing under the laws of their country.

If a service is booked for a child, the data should be provided by a parent, guardian, or other legal representative.

If we learn that we have collected personal data from a child without proper consent, we may delete such data or restrict its processing.

18. Public Business Profiles and Claim Pages

Feelday may create or display public pages for businesses, salons, professionals, or specialists based on information provided by the business, users, or publicly available sources, where permitted by law.

Such pages may contain:

  • business name;

  • address or district;

  • contact information;

  • service category;

  • description;

  • photos;

  • links to website or social media;

  • rating or reviews;

  • other publicly available information.

The owner or authorized representative of a business may contact Feelday to claim the profile, update information, or request that incorrect data be hidden.

19. Messages from Businesses

Business Users may use Feelday to send clients messages related to bookings, reminders, schedule changes, services, or other communication.

The Business User is responsible for ensuring that such communication is lawful, appropriate, and does not violate clients’ rights.

Feelday may restrict or block messaging if it detects spam, abuse, complaints, or violations of law.

20. Marketing Messages

Feelday may send marketing messages to users who have given consent or where we have another lawful basis for such communication.

Marketing messages may include:

  • information about new features;

  • special offers;

  • educational materials;

  • tips for using Feelday;

  • product news;

  • offers for businesses.

Users may opt out of marketing messages through a link in the email, account settings, or by contacting support.

21. Links to Third-Party Websites

Feelday may contain links to websites, social networks, payment services, maps, messengers, or other third-party resources.

We do not control such third-party resources and are not responsible for their privacy policies, security, or content.

Before using third-party services, we recommend reviewing their own privacy policies.

22. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be published on the Feelday website or in the application with the date of the latest update.

In case of significant changes, we may additionally notify users by email, account notification, or another available channel.

Continued use of Feelday after the Policy is updated means that the user has reviewed the new version.

23. Contact

For any questions about this Policy, personal data processing, exercising user rights, or complaints, you may contact us:

Feelday
Legal entity: FOP Ustenko
Address: Dnipro, Ukraine
Email: [privacy@feelday.io]
Website: [https://feelday.io]

24. Complaints

If you believe that Feelday violates your personal data rights, you may contact us using the details above.

You may also have the right to file a complaint with the competent data protection authority in accordance with the laws of your country.

25. Confirmation

By using Feelday, you confirm that you have read this Privacy Policy and understand how Feelday may process your personal data.